Help & Information

Frequently Asked Questions

Find quick answers to our most common questions about shipping, returns, products, and support.

Orders & Shipping

Everything you need to know about placing an order and receiving it.

How long does processing take?
Orders are typically processed within 1–3 business days. During launches, holidays, and high-volume periods, processing may take slightly longer.
How long does shipping take?
Delivery times vary depending on destination. Estimated timelines are provided at checkout and on our Delivery Information page.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details where available.
Do you ship internationally?
Yes, we ship to many international destinations. Delivery times vary depending on the destination, customs processing, and shipping method available at checkout.

Returns & Refunds

Helpful answers about eligibility, refunds, and exchanges.

What is your return window?
We accept eligible returns within 30 days of delivery.
How long do refunds take?
Once your return is received and approved, refunds are typically processed within 5–10 business days. Your bank or payment provider may take additional time to post the refund.
Can I exchange an item?
Exchanges are generally handled as a return followed by a new order, unless otherwise stated by our support team.
Are any items non-returnable?
Personalized items, custom pieces, final sale products, and items showing signs of wear are typically non-returnable.

Products & Care

Information on product quality, wear, and maintenance.

How should I care for my jewelry?
We recommend storing your jewelry in a dry place, avoiding harsh chemicals, and removing pieces before showering, swimming, or exercising to help preserve the finish.
Will my jewelry look exactly like the photos?
We aim to display all pieces as accurately as possible. Minor differences in color, finish, or scale may occur depending on lighting, screen settings, and production variation.
Do you offer personalized or custom products?
If personalization or custom options are available, they will appear on the product page before checkout.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photos so we can review the issue promptly.

Payments & Support

Common questions about checkout and getting in touch.

What payment methods do you accept?
Available payment methods will be displayed at checkout based on your location and device.
Can I change or cancel my order after placing it?
If your order has not yet entered processing, we may be able to help. Please contact us as soon as possible after placing the order.
I entered the wrong shipping address. What should I do?
Contact us immediately. We’ll do our best to update the address before dispatch, but changes cannot be guaranteed once fulfillment has started.
How do I contact support?
You can reach our team using the contact link below. Please include your order number if your question relates to an existing purchase.